Liv to Travel – Terms & Conditions

These Terms & Conditions govern the relationship between Liv to Travel (“we,” “our,” or “us”) and you, the traveler (“Client,” “you,” or “your”). By requesting a quote, engaging in planning services, or proceeding with a booking, you agree to be bound by these Terms & Conditions.

1. Agency Relationship

Liv to Travel acts solely as a booking agent between you and third-party suppliers (airlines, cruise lines, hotels, tour operators, and other travel service providers). We do not own, operate, or control these suppliers. Therefore, we are not responsible for their acts, omissions, or performance. All bookings are subject to each supplier’s terms and conditions.

2. Client Responsibilities & Eligibility

You confirm you are at least 18 years of age and legally authorized to enter binding agreements on behalf of yourself and any travellers for whom you are booking. You accept financial responsibility for all transactions conducted under your name.

You are responsible for providing accurate, complete information for all travelers in your party and ensuring compliance with applicable passport, visa, health, and entry requirements. Liv to Travel is not responsible for denied boarding or entry due to incomplete or invalid documentation.

Clients are solely responsible for providing accurate information and meeting all payment and document deadlines. Liv to Travel is not responsible for disruptions, denied boarding, or additional costs arising from client errors or omissions.

3. Booking Conditions & Payments

Bookings are only confirmed once deposits or full payments are received, as dictated by the supplier.
Deposit and final payment schedules are determined by each supplier. Failure to comply with payment deadlines may result in cancellation without refund.
Prices are subject to change due to currency fluctuations, supplier pricing updates, surcharges, or tax changes. Liv to Travel is not liable for supplier-imposed price changes.
Quotations do not guarantee availability or pricing until the booking is confirmed with the supplier.

4. Cancellations, Changes & Refunds

All cancellation requests must be submitted in writing. Cancellation penalties vary per supplier and are the client’s responsibility.
Liv to Travel’s service fees are strictly non-refundable, including in cases of illness, emergencies, or force majeure events.
Administrative fees apply to post-booking changes (see Section 12). These fees are non-negotiable and apply without exception.
Refunds, if any, are subject to supplier policies. Processing times for refunds vary and are beyond Liv to Travel’s control.
Initiating chargebacks without prior communication may result in legal action to recover losses, including service fees and associated costs.

5. Travel Insurance

Liv to Travel strongly recommends the purchase of comprehensive travel and medical insurance. Insurance policies are designed to protect against unforeseen events such as medical emergencies, trip cancellations, delays, and lost baggage.

Clients who decline insurance coverage do so at their own risk and must sign a waiver acknowledging their decision.

Liv to Travel is not responsible for denied insurance claims, as claim approval is solely at the discretion of the insurance provider.

6. Documentation & Travel Requirements

Clients must hold valid passports with at least six months’ validity beyond their return date.
It is your responsibility to secure required visas, permits, and documentation for all destinations.
Liv to Travel is not liable for denied entry due to incorrect or incomplete documentation.

7. Health, Safety, & Assumption of Risk

Travel involves inherent risks, including but not limited to illness, injury, death, property loss, natural disasters, political instability, or transportation disruptions. By booking through Liv to Travel, you voluntarily accept all associated risks.

Liv to Travel is not liable for injury, illness, disability, or death occurring before, during, or after travel. Clients acknowledge that travel involves inherent risks and agree to assume full responsibility for their personal safety and wellbeing. Clients are strongly advised to secure adequate insurance coverage for these risks.

We recommend consulting with your healthcare provider regarding vaccinations and health precautions.

Liv to Travel is not liable for health issues or disruptions before, during, or after your trip.

8. Supplier Liability & Performance

Suppliers operate independently and are not under Liv to Travel’s direct control. We are not liable for their actions, service failures, or changes to services, including itinerary modifications, schedule changes, or operational disruptions.

9. Force Majeure

Liv to Travel is not liable for delays, disruptions, or cancellations due to force majeure events beyond our control, including but not limited to natural disasters, pandemics, civil unrest, labor disputes, or government actions.

10. Conduct & Compliance

Clients must adhere to supplier policies, local laws, and destination regulations. Liv to Travel reserves the right to refuse service to any client demonstrating abusive, threatening, or inappropriate behavior.

11. Service Fees (Non-Refundable)

We believe in fee transparency. Fees apply to certain services and cover the professional time, expertise, and administrative work involved. Service fees are non-refundable under all circumstances (including cancellation due to illness, emergencies, or force majeure).

Service fees are disclosed at the time of inquiry or booking. Post-booking administrative fees are non-negotiable and strictly enforced.

12. Comprehensive Service Fee Schedule (All Fees Subject to HST)

Standard Booking Fees:

Flight-Only Booking: $25 per ticket
Hotel-Only Booking: $25 per booking
Car Rental Booking: $25 per booking
All-Inclusive Vacations / Cruise / Tour Package: $50 per adult, or $120 per family
Vacation Rental Booking (e.g. villa, condo, home rental): $50 per booking
Rush Booking Fee (for bookings made within 30 days of travel): $25

Custom Trip & Group Planning Fees:

Custom Itinerary Planning (Multi-Destination/Complex Trips): Starting at $250

(Pricing varies based on complexity and time required; a personalized quote will be provided upfront.)
Custom Trip Planning (Single Destination / Simpler Itineraries): $50–$150

(Includes consultation, personalized recommendations, and itinerary planning.)
Group Travel Coordination: Starting at $100

(Includes organization of payments, communication, and group logistics.)

Additional Services:

Travel Insurance-Only Purchase: $25 per policy
Flight Check-In Service: Complimentary for existing clients upon request
Excursion & Activity Booking (Standalone): $25 per booking
Single Component Services (when booking only one element): $75 per individual component (flight, hotel, car rental)

Post-Booking Changes & Cancellations:

Post-Booking Changes (Name Changes, Date Changes, etc.): $50 per change
Cancellation Administration Fee: $100 per person

(This applies to all cancellations, including those due to illness.)

Note: All service fees are charged in addition to any supplier fees and are non-refundable.

13. Travel Types – Specific Considerations

Cruises: Liv to Travel is not responsible for missed ports, denied boarding, itinerary changes, or onboard charges unless explicitly disclosed.
Car Rentals: Clients are responsible for licensing, insurance, and understanding local driving laws.
All-Inclusive & FIT Packages: Verify inclusions and resort fees in advance. Optional extras may not be included.
Land Tours: Participation subject to supplier minimums and requirements.
Corporate Travel: Custom agreements and service fees may apply.
Bereavement & Emergency Travel: Expedited planning services are available; standard service fees apply.

14. Intellectual Property

All quotes, itineraries, and travel documents created by Liv to Travel remain our intellectual property. Unauthorized use or distribution is prohibited and may result in fees.

15. Privacy & Marketing Consent

Client data is collected solely for booking and service purposes. Liv to Travel may use anonymized client experiences or photos for marketing unless requested otherwise in writing.

16. Limitation of Liability

Liv to Travel’s liability is strictly limited to the service fees or commissions earned on your booking. We are not responsible for indirect, incidental, or consequential damages.

By booking through Liv to Travel, you waive any right to hold Liv to Travel, its owners, agents, or affiliates liable for supplier failures, personal loss, injuries, delays, disruptions, force majeure events, or dissatisfaction with travel services provided.

17. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of Ontario, Canada. All disputes will be resolved exclusively in the courts of Ontario.

18. Acceptance

By requesting services, accepting a quote, or proceeding with any booking through Liv to Travel, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Contact Information:

Liv to Travel

Based in Niagara, Ontario, Canada

Email: olivia@livtotravel.ca

Website: www.livtotravel.ca

Privacy Policy

Effective as of January 1, 2025

At Liv to Travel, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

1. Information We Collect

We may collect the following types of personal information, including but not limited to:

Full name, date of birth, and contact details (email, phone number, address)
Travel preferences, health or accessibility needs, dietary restrictions
Passport numbers, visa details, or other identification documents
Payment information (e.g., credit card numbers, billing address)
Emergency contact details
Travel insurance selections
Feedback, testimonials, and social media engagement
Website analytics data (cookies, IP addresses, browsing behavior)

2. How We Use Your Information

Your personal information is used solely for the purposes of providing professional travel services and complying with legal obligations. Specifically, we may use your information to:

Book and manage travel services on your behalf
Communicate trip details, confirmations, and updates
Provide personalized travel advice and planning
Offer travel insurance and fulfill legal insurance requirements
Process payments and issue invoices
Send marketing emails and newsletters (only with express consent)
Comply with legal and regulatory requirements

2A. Credit Card Information & Payment Security

Liv to Travel collects credit card details exclusively through secure, encrypted digital forms for the purpose of making authorized travel bookings on your behalf.
Your credit card data is not stored beyond the immediate booking process unless you provide explicit, written consent for future use.
Without such consent, your payment details are permanently discarded after the transaction is complete.
We use secure platforms compliant with PCI-DSS standards to ensure your payment information remains protected.

3. Consent

By providing your personal information to Liv to Travel, you consent to its collection, use, and disclosure as outlined in this policy. You may withdraw your consent at any time by contacting us in writing, subject to legal or contractual obligations.

4. Disclosure to Third Parties

We may share your information with trusted third-party travel suppliers (such as airlines, cruise lines, hotels, tour operators, and insurance providers) as required to fulfill your booking.
We do not sell or rent your personal information to any third parties.
Suppliers operate under their own privacy policies, and Liv to Travel is not responsible for their practices.

5. Data Storage and Protection

We store your personal data securely using password-protected systems, encryption tools, and cloud-based platforms compliant with industry security standards.
Only authorized personnel have access to client records.
We retain data only for as long as necessary to fulfill its intended purpose or as required by legal obligations.

6. Cookies and Website Tracking

Our website may use cookies and third-party analytics tools to track usage patterns and improve user experience.
You can disable cookies through your browser settings if preferred.

7. Your Rights

As a client, you have the right to:

Access and correct your personal information
Withdraw consent at any time
Request the deletion of your personal information, subject to legal limitations
Request clarification on how your data has been used or shared

To exercise these rights, please contact us directly.

8. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18 without verified parental or guardian consent.

9. Third-Party Links

Our website may contain links to external third-party websites. Liv to Travel is not responsible for the content or privacy practices of those websites.

10. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. The most recent version will always be posted on our website, with the effective date clearly indicated.

11. Contact Us

If you have questions or concerns regarding this policy or how your information is handled, please contact:

Olivia Wall
Liv to Travel
📧 olivia@livtotravel.ca
📍 Niagara, Ontario, Canada